Bulgarian Post

Four hours for a package. Seriously?
We finally got a slip for the package that BH's friend sent a month ago. Excited, we rush to the post office. Only to find out the package is in another post office. We set off, still in high hopes. When we give the post lady our slip, she has BH sign a bunch of things and then gives him a receipt. Saying the package is not there. Instead, we have to trek to the other side of the city, 40 minutes by taxi, to get to customs. When we finally get there, we head to the desk written on the slip. But its the wrong desk. After being corrected, we go to the correct window. The woman working there is awful. Doesn't say hi, doesn't help us a bit. When I ask her what we need to fill out on the form, she says, "I don't know. I don't know Chinese." Of course, BH is Korean, but I don't correct her. After struggling through the form (written in Bulgarian and the lady wouldn't help a bit) we finish it and hand it to her. After forking over four leva, she says go up. So we go up to the third floor. Only to be sent back down. Wandering around lost, finally a person helps us. I show her my slip, and she leads me to another window. We give the worker our card, and he says "my, this came a while ago". He searches through the boxes, asks for five more leva, and then finally hands over the package. They asked no custom type questions. Why they couldn't have just delivered it at the door, I have no idea. This is the first time I've been actually angry with Bulgaria. Seriously, that much bureaucracy for a box with underwear and electric cords?